Your voice agent answers calls within 24 hours of setup. Text messaging starts once the carriers approve your number, which can take several business days. We handle the technical setup, train the AI on your business information, and conduct test calls before going live.
R8Voice Frequently Asked Questions
Everything you need to know about R8Voice. Can't find your answer? Contact us.
You keep your existing number. We provide a dedicated business number that can forward to your current line, or you can forward your existing number to us.
Yes. We build a custom knowledge base from your services, pricing, hours, policies, and common questions. For questions outside its scope, it takes a message and logs a callback request for your team.
The AI connects to your calendar (in the CRM included with your plan), checks real-time availability, books appointments, and sends confirmation emails.
It takes a detailed message and logs a callback request, so your team can call back with the full context of the conversation.
Each plan includes a set number of minutes. Most businesses stay within their included minutes. Extra minutes are billed at US$0.60 a minute, the same rate as the 100-minute top-up (US$60). On Pro, extra minutes are US$0.15 each.
Growth includes about 60 five-minute calls a month, roughly two a day, and you can add 100-minute top-ups as you grow. If you take more than about 25 calls a day, Pro is built for you. It includes 8,000 minutes a month — about 1,600 five-minute calls — plus a monthly 30-minute consultation with our team, 10 tuning requests a month via priority ticketing and same-business-day priority support.
Pro is for one business answering its own inbound calls. Minutes are for real customer conversations, not automated or resold traffic. If your volume grows past Pro, we'll talk to you about a Custom plan.
Absolutely. Choose from multiple voice options and we tailor the conversation style to match your brand.
Starter, Growth and Pro include a CRM (dashboard, contacts, calendar and appointments), and you can export your contacts when you need to. Custom adds integration and sync with your own CRM.
On Starter, changes are an add-on: the AI Tuning Pack covers three tuning requests via priority ticketing. Growth includes three tuning requests a month, and Pro and Custom include ten a month, all via priority ticketing.
Month-to-month plans with no long-term contracts. Upgrade, downgrade, or cancel anytime.
Our AI is trained on diverse voices and accents. For multi-language support, let us know during onboarding.
Starter includes email support. Growth adds priority ticket support. Pro adds priority support with a same-business-day response. Custom plans get 24/7 live-agent support and a dedicated account manager.
Yes. Unlike a human receptionist, the AI can handle unlimited simultaneous calls—no caller ever gets a busy signal.
Most businesses recover their investment within the first month by capturing calls they previously missed. A missed call typically costs US$200–US$500 in lost revenue.